What is a Website AI Chatbot?
What is an AI Chatbot?
Chatbots are small windows on some websites where visitors can type questions or click a button to start a conversation (see left image). While chatbots have been around for a while, they haven’t been very effective on consumer websites due to their lack of flexibility and limited conversational abilities.
However, with the rise of Artificial Intelligence, like ChatGPT, chatbots can now engage in dynamic conversations understanding the visitor’s intent, answering questions, and booking appointments by leveraging the information on the website.
Are other businesses using AI Chatbots on their websites?
In terms of the adoption of AI Chatbots:
- Approximately 58% of B2B companies have integrated chatbots on their websites, compared to about 42% of B2C companies (The Tech Report) (LocaliQ).
- Overall, 80% of companies use conversational marketing tools, including chatbots, to engage with customers and potential clients (ChatBot).
Do Website Visitors like and use Chatbots?
Some stats on visitor chatbot usage:
- Globally, 67% of people have used an AI chatbot in the last 12 months (The Tech Report).
- Around 87% of consumers rate their interactions with chatbots as neutral or positive (Master of Code Global).
How is DPA Software using AI Chatbot Technology?
DPA Software has been creating websites for over 30 years, and we believe AI chatbot technologies will revolutionize visitor interactions on your site. While AI is still in its early adoption phase, it will soon become essential for appointment-based businesses.
We offer a range of AI chatbots tailored to your specific needs to enhance customer service and simplify the appointment scheduling process.